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Important Store Notice & Customer FAQ
Important Notice
Our official websites are livingrootsusa.com and livingroots.store. We are not affiliated with other similarly named websites. If you placed an order elsewhere, please contact your bank or card provider for assistance.
Important Store Notice
& Customer FAQ
Last updated March 2026 · livingrootsusa.com · livingroots.store
Living Roots USA operates exclusively at livingrootsusa.com and livingroots.store.
We are not affiliated with other websites using similar names.
If you ordered from livingrootsusa.com or livingroots.store, your order was placed with the official Living Roots USA store.
All Living Roots spices and teas are sourced directly from named farmers and specific regions. Every product page lists its origin and the growers we work with. Orders ship from California — we do not resell bulk commodity products or dropship from anonymous marketplaces.
You're in the right place
SourcingNamed farmers
OriginsIndia · Taiwan · Japan
FulfillmentU.S.-based
TestingLab verified
Is this the official Living Roots USA store?
Yes. Our official websites are livingrootsusa.com and livingroots.store. We are not affiliated with other websites using similar names.
How are Living Roots spices and teas sourced?
Every product we carry is sourced directly from specific farming families and regions — Meghalaya, Darjeeling, Coorg, Kashmir, Taiwan, Uji. No brokers, no bulk commodity suppliers.
Each product page names the farmer and their location. We visit farms, verify growing practices, and test every batch through accredited labs before it ships.
We believe you should know exactly where your food comes from and who produced it. That transparency is not an add-on — it is how we operate. We do not resell bulk commodity spices or anonymous marketplace products.
Meet our farmers
Do you sell Ceylon Cinnamon?
We do not carry Ceylon Cinnamon. What we offer is something rarer: Laskien Wild Cinnamon, sourced directly from the ancient forests of Laskein in Meghalaya's Jaintia Hills, Northeast India.
Laskien Wild Cinnamon
A rare wild cinnamon sourced from Meghalaya, Northeast India, and harvested by local farming families we know by name.
Shop Laskien Wild Cinnamon
How do I know my order is from the real Living Roots USA?
Orders placed with Living Roots USA will include:
— All orders ship with an order number. Confirmation and shipping emails come from support@livingrootsusa.com
— Shipment associated with our official store order records
— Packaging bearing the Living Roots USA name
If your order confirmation came from a different website or email domain, it was not placed with Living Roots USA.
I think I may have ordered from a different website. What should I do?
If you believe you placed an order on a different website, we recommend contacting your bank or credit card provider as soon as possible to review the charge and request assistance.
We are not able to access orders placed through other websites, and cannot issue refunds for purchases made elsewhere.
I have a question about my Living Roots USA order.
We're here. Reach us at support@livingrootsusa.com and we'll respond within 1 business day.
